My Account

How do I change my account password?

First you should log into ‘My Account’. Then you can find your security information and can edit it there.

I’ve got married. How do I change my last name in 'My Account'?

First you should log into ‘My Account’. Then you can edit your details there. Make sure the last name on your Chocbox account matches the last name used in your payments. We’d recommend changing your name on your credit/debit cards and on PayPal first.

I’ve got a new credit card. How do I update my card details?

First you should log into ‘My Account’. Then you can find your payment preferences. If necessary, you can delete your old credit or debit card, then add the new one.

Can I get notice of your offers?

Yes. When we launch a new offer, we’ll email details of the offer to all our customers who have opted to receive marketing emails. If you want to change your marketing preferences, to turn email marketing on or off, you can do that here.

Ordering

Where do you ship to?

Standard Delivery: ships to anywhere in the UK.
Expedited Delivery: ships anywhere in the UK, except offshore islands.
NB: We don’t currently ship outside the UK.

How do I track my order?

Tracking is available only for expedited orders (faster delivery, via FedEx). When you place your expedited order, you’ll be able to track via the FedEx tracking number you’ll receive.

How long before I receive my stuff?

Standard delivery normally takes 2-3 working days. Expedited delivery is normally 1 working day, though can be longer for the far north of Scotland.

NB: we use third-party couriers and the Post Office. While they are usually very prompt, we are not in control of the things that may occasionally cause them delays, including extreme weather, social unrest, strikes, lockdowns, pandemics and plagues, etc. So we advise ordering in good time if it’s for a special event, eg, a birthday.

During very warm weather we may decide not to send out chocolates because they will melt. So we advise ordering in good time during warmer weather.

More information about everything to do with deliveries is in our Terms & Conditions.

Can I send someone a gift from your website?

Yes. When you check out you’ll be able to add a UK delivery address that’s different from your own address. You can also add a message for the recipient. We’ll make sure the recipient doesn’t receive your receipt with pricing on it. We’re not currently able to offer gift wrapping but there are a number of boxed items that are already presented as gifts – ie, with a ribbon and often with a gift wrap. Search for the tag ‘Gift-ready’.

Nutrition, Health & Ethics

How can I check the ingredients and allergens of a product before I buy it?

The ingredients and allergens are shown on the individual product page.

I have an allergy. How can I be certain that a product is free from a specific allergen?

Each product lists the ingredients, allergens and nutritional information.

When searching for products we use tags to mark products with the following nutritional attributes:

  • Alcohol – product contains alcohol in some form
  • Alcohol-free – contains no alcohol
  • Dairy-free – contains no milk or milk products, cream, etc
  • Gluten-free – no wheat products so suitable for coeliacs
  • Low fat
  • No added sugar – Some ingredients may already contain natural sugars, eg, fruits. No-added-sugar products are free from the kind of added sugars (carbohydrates) that may contribute to weight gain and other health issues if consumed excessively
  • Sugar-free – any sweetening in the product contains no calories
  • Vegan-friendly – usually certified as suitable for vegans by the Vegetarian Society, or simply containing no products made from animals of their produce – eg, milk, eggs or honey
  • Vegetarian-friendly – contains no animal products but may contain their products, eg, milk, eggs or honey

Be aware that, though individual products may not be made with a particular allergen ingredient, they may sometimes be made in an environment where there could be traces of it. If your allergy is life-threatening or may cause an anaphylactic shock, we recommend that you don’t buy the product. If, however, you have an intolerance, then the ingredients and allergens information for each product may help you make an informed decision. Always re-check the labelling when you receive the product.

Which kinds of nuts are included in the 'NUTS' allergen labelling?

  • ‘Peanuts’ Are the edible seeds (which grow underground) of Arachis Hypogaea. Peanuts are technically not a nut but a legume, though they may be treated similarly to tree nuts in food preparations. Peanuts contained in ingredients and allergens labelling are always declared separately
  • ‘Nuts’ referred to in allergen declarations are ‘tree nuts’ (not peanuts). These may include: almonds, hazelnuts, walnuts, cashew nuts, pecan nuts, Brazil nuts, pistachio nuts, and macadamia or Queensland nuts

The specific kinds of tree nuts used in a product are listed in the ingredients, where present. If you have a serious nut allergy of any kind and there are no nuts listed among the ingredients, please also check that the ‘may contain traces’ section doesn’t include nuts. In many cases, manufacturers may make products using nuts in the same factory, so cross-contamination may be possible. If in doubt, please avoid the product.

How can I tell if a product is Halal or not?

The ingredients data we list for each product comes from the manufacturers. If they mark a product as ‘Halal’, then we will include it in our description. Most products don’t yet have a clear Halal indication, though.

Alcohol: A key tenet of Halal is avoiding alcohol. Unfortunately the alcohol bit in confectionery ingredients is not at all straightforward! The UK’s Food Standards Agency upholds the standards for product labelling. But, in addition to conventional alcohol products used as ingredients – which are usually declared in the ingredients lists – there are some types of alcohol, eg, ethanol, that are sometimes used as a ‘carrier’, ie, they help disperse flavours evenly within the product during manufacture. Mostly, the alcohol evaporates during the manufacturing process, leaving no trace. But sometimes a very tiny trace may be left behind.

Since the legislation doesn’t require manufacturers to declare such small, trace amounts of alcohol used in this way, this poses a problem for those looking for products that meet Halal criteria.

Our ‘Allergen & Lifestyle’ tables that you’ll see for each product show allergens and alcohol that are actually used in making the product and that are still present at the end of the manufacturing process. We mark a product as ‘alcohol-free’ if there’s no alcohol on the ingredients list. This doesn’t necessarily mean that product is Halal. When there are trace elements of the key allergens, we state this underneath the ingredients list. But mostly the manufacturers don’t supply this information for trace elements of alcohol, as the legislation currently doesn’t require them to.

Vegetarian: To avoid animal fats and ‘Haram’ pork products in particular (which may be found in gelatine, for example) you may want to choose the vegetarian or vegan options, from the Tags on this site. Some people looking for Halal products take this approach but, again, there is still no guarantee that the production processes, surfaces or packaging that come into contact with the product are Halal. Because most of our manufacturers are making products for many countries and communities, this is likely to remain tricky for those looking for Halal confectionery.

So, if you’re looking for Halal products and are unsure, you may wish to avoid products that are not specifically marked as Halal. Otherwise you could check for products marked as ‘alcohol-free’ and ‘vegetarian’ and make a judgement.

We will continue to request this important piece of information from manufacturers. Whenever we get it, we’ll add it to the product descriptions. That means you can use the search facility to search for any mention of ‘Halal’.

How can I find out about the ethical credentials of some products?

We use tags to mark products with the following ethical and other attributes, including:

  • Ethical: Cocoa for Schools – the inspiring charitable project set up by Kim’s, the maker of Cachet Organic chocolate bars, to improve the lives and conditions of the Tanzanian cocoa farmers and their families. 100% of monies donated reaches the cocoa farmers.
  • Ethical: Fairtrade – an organisation set up to change the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers in developing countries.
  • Ethical: Other – includes products with recyclable or compostable packaging
  • Ethical: Palm oil-free – contains no palm oil. The over-farming of palm oil, for use in foods, cosmetics, cleaning products, etc, has led to serious deforestation in the tropics. We include the palm oil-free tag for a manufacturer who used to use palm oil but has now found alternatives. Most of the confectionery on our site doesn’t contain palm oil but we only give it the palm oil-free tag if it used to contain it but no longer does. You can check the ingredients on the individual product page.
  • Ethical: UTZ – UTZ is now part of the Rainforest Alliance. A programme that supports better working conditions and farmer education to improve farming methods, product quality and yield, giving improved incomes, protecting the environment and helping provide better lives for farmers and workers.
  • Organic – Organic farming aims to reduce reliance on pesticides and antibiotics and encourages wildlife. Very good information about this here on the Soil Association’s website.
  • Organic Cocoa Farming – The world’s largest producer of top quality chocolate, Barry Callebaut, offers some very good information about organic cocoa farming.

About Good Chocolate

How is good chocolate made?

Callebaut is the world’s largest producer of chocolate, which they supply to chocolate makers of all types and sizes, right across the planet. We love Callebaut’s excellent explanation, starting with how and where cocoa is grown, harvested and prepared to how it is then converted into workable chocolate.

But there are also many other impressive companies and small businesses around the world who convert cocoa into workable chocolate. Those who start with a high quality cocoa and process it themselves can often end up with something that is extremely delicious and with a very different taste from mainstream chocolate.

What’s the difference between the kind of chocolate sold on Chocbox and mass-market chocolate?

Firstly, it’s partly down to personal taste. Many of us grew up eating mass-market chocolate bars. But the kind of chocolate that gets us really excited has these features and benefits:

  • Higher quality of cocoa solids (cocoa powder)
  • Milk and white chocolate contains real cocoa butter, rather than substituting it with vegetable fats, oils and artificial flavourings. If you eat poor quality white chocolate, the vegetable oils and artificial flavourings can sometimes irritate the back of the throat. In quality chocolate, cocoa butter (which is expensive) is used more freely. It deepens the chocolatey taste and is one reason why people love quality chocolate
  • Quality dark chocolate usually has a rich rather than a bitter taste, unlike mass-market dark chocolate. This is because higher quality cocoa is used.

Is a higher percentage of cocoa a sign of better quality?

No! The percentages you see on chocolate bars tell you only about the quantity, not the quality of cocoa. There is no accepted measurement of quality, yet the very best cocoa sells on stock markets every day for much higher prices than the lower-grade stuff. Makers of mass-market chocolate use lower-grade cocoa (and lots of sugar – still the cheapest ingredient in confectionery) only because it keeps the price down. A poor quality cocoa can often be pretty bland, so manufacturers often over-roast it to try to give it some flavour. Usually this results in some unpleasant tastes. We’ve heard people describe the taste of some mass-market dark chocolates as burnt, oily, bitter – even tasting of rubber tyres!

So if you’ve used a low-grade cocoa to make your chocolate bar, adding a higher percentage of it isn’t going to make it taste better! That’s why some manufacturers of dark chocolate try to persuade you that dark chocolate is sophisticated and therefore should taste bitter. This is not the case. Try the Cachet Organic 85% Extra Dark Chocolate bars. If they used a poor quality cocoa this would be pretty much unpalatable for many people. But 85% of single-origin cocoa of the very highest quality tastes rich, not bitter.

One reason why mass-market chocolates are often very sweet is because sugar is the cheapest ingredient. In addition to the health issues, sugar also masks flavour. That’s one reason why you may struggle to tell which flavours you’re eating in a mass-market box of chocolates. This is not the case with the boxed chocolates we choose for our website. Try the Visser Picassos and you’ll see what we mean.

For us to consider a product for our website, we must first be excited about it. The cocoa quality must be very good, they mustn’t over-use sugar and the quality of the other ingredients must also be excellent. And when we’re excited about some stunning chocolate, we want you to be excited, too. We’ve got lots of choices on our site that we hope will excite and delight you as much as it does for us.

Reviews & Feedback

How can I write a review for one of your products?

There are opportunities at various points on our site for you to give feedback and add reviews about individual products.

For general questions that aren’t answered in our ‘Orders & Support’ documents (see links at the bottom of the page, if you’re using a desktop or laptop), please message us via the ‘Contact’ from (available from the main navigation menu).

What is Chocbox's postal address?

We strongly recommend that you send all correspondence via the Contact page and we’ll respond quickly. Our postal address is not recommended for questions or feedback, but it is:

Chocbox Ltd
Unit 1, Holland Way Industrial Estate
Blandford Forum, Dorset, DT11 7TA

from the combined minds of Chocbox